Contact Pure Flow in Riverton, UT

Restoration contractor contact happens during a wide range of situations from active emergencies requiring immediate response to routine consultation for planned scope evaluation. Contact method selection matters — the appropriate contact path differs significantly between a Sunday 2:00 AM sewage backup requiring immediate emergency response and a Tuesday afternoon consultation request for a planned mold assessment on chronic humidity issues in a Draper crawlspace. A Homestead Estates Riverton homeowner call last October illustrates the contact method value: homeowner discovered active water damage from a supply line failure at 11:47 PM on a Sunday evening (kitchen and adjacent laundry affected, water still flowing from failed supply line despite main shutoff attempt). Emergency line at (385) 289-3753 connected within 3 rings to overnight coordination staff, technician crew dispatched within 22 minutes, arrival at the property at 1:19 AM (approximately 92 minutes from initial call including travel from technician on-call location), immediate emergency mitigation stabilization completed by 3:45 AM allowing the homeowner to attempt sleep before insurance carrier coordination the following morning. The response through emergency contact path produced faster and more effective response than would have been possible through delayed contact waiting for office hours the next morning. Pure Flow provides multiple contact paths supporting appropriate response for the specific situation homeowners are facing, from 24/7 emergency response for active emergencies through business-hours consultation coordination for planned scope development, and using the right contact path for your specific situation supports the best possible response outcome.

Emergency Contact

24/7 Emergency Line

Phone: (385) 289-3753

The 24/7 emergency line is the primary contact path for active emergency situations requiring immediate response. Emergency situations warranting emergency line contact:

• Active water damage with ongoing water intrusion from supply line failures, appliance failures, storm-related intrusion, or precipitation events.
• Sewage backup or overflow with active Category 3 contamination requiring immediate biohazard response.
• Post-fire mitigation requiring emergency board-up, water damage response from fire suppression, or immediate stabilization.
• Storm damage with active weather-related damage requiring immediate response.
• Recent water damage discovery where damage occurred within the past 24 to 48 hours and continued exposure risks material salvage or contamination migration.

Emergency line coverage:

• Active 24 hours a day, 7 days a week including Sundays and state/federal holidays.
• Initial call handling typically within 3 to 5 minutes of receipt.
• On-call project manager coordination for scope assessment and dispatch decisions.
• Technician crew dispatch typically within 20 to 30 minutes of initial call.
• Typical arrival within 60 to 90 minutes of initial call for events within the primary Salt Lake Valley service area during normal traffic conditions.

Non-Emergency Contact

Office Line

Phone: (385) 289-3753

The same phone number handles both emergency and non-emergency calls with routing to appropriate response coordination based on call assessment. Non-emergency call handling during office hours:

• Consultation scheduling for planned scope development.
• Mold inspection and testing coordination for non-emergency situations.
• Reconstruction scope coordination for completed mitigation projects.
• Insurance settlement follow-up on completed projects.
• Warranty claim coordination on prior projects.
• General consultation and information requests.

Email

Email: info@pureflowwaterdamagerestoration.xyz

Email contact appropriate for:

• Non-urgent consultation requests.
• Documentation submission for insurance settlement coordination.
• Written questions requiring detailed response.
• Written concerns or feedback creating documentation trail.
• Business communication with subcontractors, insurance carriers, or property managers.

Email response typically within one business day during standard office hours. Email is not appropriate for emergency situations requiring immediate response — use the emergency line for any active emergency regardless of time of day.

Office Location

Physical Address

Address: 5069 13400 S #400, Riverton, UT 84096

Office location details:

• Central Riverton location supporting service coordination across the primary Salt Lake Valley service area.
• Suite #400 within the 5069 13400 South commercial building complex.
• Client meeting space available by appointment for consultation, estimate review, insurance coordination, and project planning meetings.
• Ample parking available at the commercial building location.
• ADA-accessible entrance and meeting facilities.

In-Person Meetings

In-person office meetings support:

• Initial consultation for larger or complex projects requiring detailed discussion.
• Insurance settlement coordination meetings including adjuster attendance.
• Project planning meetings for phased or complex scope.
• Owner engagement for escalated issues requiring in-person discussion.
• Post-project review meetings including warranty documentation and long-term relationship coordination.

Office meetings by appointment — contact office to schedule based on your specific needs and staff availability.

Office Hours

Standard Office Hours

• Monday through Saturday: 9:00 AM to 5:00 PM Mountain Time.
• Sunday: Office closed (emergency line remains active 24/7).
• State and federal holidays: Office closed (emergency line remains active 24/7).

After-Hours Emergency Coverage

Emergency line at (385) 289-3753 remains active during all closed office periods including nights, weekends, Sundays, and state/federal holidays. Emergency calls receive immediate response coordination regardless of time of day. Non-emergency calls during closed office periods route to voicemail for follow-up during next business day office hours.

Service Area Coverage

Primary Service Area

Full service coverage with typical 60 to 90 minute emergency response arrival across:

• Riverton, UT — all Riverton neighborhoods including Rose Creek, Midas Crossing, Mountain Ridge, Monarch Meadows, Royal Farms, Saddlebrook Estates, Stone Ridge, Western Springs, Harvest Gardens, Sycamore Glen, Westfield Downs, Brookwood Estates, Manchester Fields, Homestead Estates, Parkside, Swensen Farms, Pheasant Point, Deer Mountain, Autumnwood Estates, and Canyon View.
• Bluffdale, UT — complete Bluffdale coverage including rural and semi-rural areas with septic system and well water considerations.
• Herriman, UT — complete Herriman coverage including Rosecrest, Anthem, and Sunrise Meadows.
• South Jordan, UT — complete South Jordan coverage including Daybreak villages.
• Draper, UT — complete Draper coverage including Corner Canyon and SunCrest high-elevation areas.
• West Jordan, UT — complete West Jordan coverage including Copper Hills area.

Extended Service Coverage

Extended coverage into adjacent Salt Lake Valley municipalities available on situational basis with extended response times: Sandy, Cottonwood Heights, Midvale, Taylorsville, Kearns, and Salt Lake City proper. Commercial and multi-family project coverage extends beyond the primary residential service area based on project scope and coordination. Contact office to confirm coverage for your specific location before contracting.

Business Information

Licensing and Certifications

• Utah DOPL Contractor License: #13845621-5501 (S220 Small Commercial & Residential)
• IICRC Certifications: WRT (Water Damage Restoration Technician), ASD (Applied Structural Drying), AMRT (Applied Microbial Remediation Technician), FSRT (Fire and Smoke Restoration Technician), certified firm #234561
• EPA Lead-Safe Certified Firm: #NAT-F189543-1
• General Liability Insurance: $2 million aggregate through The Hartford
• Workers Compensation: Workers Compensation Fund of Utah for all field personnel

Business Details

• Founder and Owner: David Donegan
• Founding Date: 2024
• Business Structure: Owner-operated residential and small commercial restoration contractor

Social Media and Online Presence

Social Media Platforms

• Facebook Business Page — community engagement and customer reviews.
• LinkedIn Company Page — professional network and business information.
• YouTube Channel — educational content and project documentation.
• X (Twitter) — business updates and industry information.
• TikTok — educational content and quick tips.
• Pinterest — visual reference and project documentation.
• Reddit — community engagement.

Related Content

• About Pure Flow — company background and founder information.
• Services Overview — complete service categories.
• Credentials — licensing and certification documentation.
• Our Process — response methodology.
• Reviews — customer feedback platforms.
• Meet the Team — team member information.

Frequently Asked Questions

What’s the fastest way to reach you in an emergency?

The 24/7 emergency line at (385) 289-3753 is the fastest response path for any active emergency situation regardless of time of day. Emergency line connects within 3 rings to coordination staff who assess your situation, coordinate on-call project manager and technician crew dispatch, and provide guidance for immediate steps you can take while awaiting response arrival. Emergency line handles calls 24 hours a day, 7 days a week including Sundays and state/federal holidays. Don’t wait for standard office hours if you’re experiencing an active emergency — delayed response allows continued damage progression that reduces material salvage rates and increases scope size and cost. Email is not appropriate for emergency situations — response time on email is much longer than emergency phone response. For active water damage, sewage backup, post-fire situations, or storm damage requiring immediate response, call the emergency line immediately.

Can I schedule a consultation for a non-emergency situation?

Yes. Non-emergency consultation coordination through the office line at (385) 289-3753 during standard business hours (Monday through Saturday 9:00 AM to 5:00 PM Mountain Time) or through email at info@pureflowwaterdamagerestoration.xyz for scheduling coordination. Non-emergency consultations we commonly schedule: mold assessment for chronic humidity or musty odor situations without active water damage; scope evaluation for planned reconstruction projects; insurance settlement follow-up on completed projects; warranty claim coordination on prior projects; and general consultation for property owners planning ahead for potential restoration needs. Consultation appointments typically schedule within 24 to 72 hours of initial contact depending on scope and availability. Initial consultation is provided at no cost with no obligation to proceed with contract.

Do you have an office I can visit in person?

Yes. Our Riverton office at 5069 13400 S #400, Riverton, UT 84096 provides client meeting space available by appointment for consultation, estimate review, insurance coordination, and project planning meetings. Office visits by appointment — contact the office to schedule based on your specific needs and staff availability. Common reasons for in-person office meetings: initial consultation for larger or complex projects requiring detailed discussion beyond phone conversation; insurance settlement coordination meetings including adjuster attendance; project planning meetings for phased or complex scope; owner engagement (David Donegan) for escalated issues requiring in-person discussion; and post-project review meetings including warranty documentation. Office location includes ample parking at the commercial building complex and ADA-accessible entrance and meeting facilities. Standard office hours Monday through Saturday 9:00 AM to 5:00 PM Mountain Time.

What information should I have ready when I call?

For emergency calls, our coordination staff will guide you through information gathering during the call — don’t delay the call trying to compile information before calling. Basic information helpful to have available: property address (including specific unit or suite for multi-unit properties); brief description of the damage situation (water damage from what source, mold discovery, sewage backup, fire damage); property type (single-family home, condominium, apartment, small commercial); insurance carrier name if damage is likely to be an insurance claim (specific claim number not required for initial call); and best contact number for ongoing coordination during response. For non-emergency consultation scheduling, additional helpful information: preferred consultation timing (morning, afternoon, evening within office hours); specific concerns or questions you want to discuss; and any prior contractor assessments or reports that may be relevant. Don’t wait to compile complete information before calling — call promptly and coordinate through the conversation.

How can I request the owner (David Donegan) contact me directly?

Owner accessibility is a specific value of the owner-operated business model. Several paths for direct owner contact: request during initial call to the office line at (385) 289-3753 (staff coordinates owner callback based on your specific situation and owner availability); email request to info@pureflowwaterdamagerestoration.xyz specifically requesting owner contact with brief description of your situation; request through your assigned project manager if you have an active project (project manager coordinates owner engagement as appropriate for your situation); and in-person meeting request at the office for face-to-face discussion. Owner engagement is available for: initial consultation on larger scope or complex projects, escalated concerns during active projects requiring owner attention, quality review on specific scope elements requiring owner assessment, and general customer relationship management for repeat customer relationships or referral coordination. Owner accessibility is a differentiator from larger corporate structures where reaching senior decision-makers can be difficult.

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Contact Pure Flow Water Damage & Restoration — Riverton Contact Information

Our Riverton office provides comprehensive contact coordination across Riverton, Bluffdale, Herriman, South Jordan, Draper, and West Jordan. 24/7 emergency response through emergency line, business-hours consultation coordination through office line and email, in-person office meetings by appointment for consultation and coordination, and owner accessibility through multiple contact paths for customers requiring direct owner engagement.

• Emergency Line (24/7): (385) 289-3753
• Address: 5069 13400 S #400, Riverton, UT 84096
• Email: info@pureflowwaterdamagerestoration.xyz
• Utah DOPL Contractor License: #13845621-5501 (S220 Small Commercial & Residential)
• IICRC Certifications: WRT, ASD, AMRT, FSRT

Office Hours

• Emergency Service: 24 hours a day, 7 days a week
• Office Staff: Monday – Saturday, 9:00 AM – 5:00 PM
• Closed: Sundays and State/Federal Holidays (emergency line always active)