Meet the Pure Flow Team in Riverton, UT

Restoration work is fundamentally a people business built on judgment during high-stress situations, technical competence during complex scope decisions, and communication across homeowners, insurance adjusters, and subcontractors during projects that often span weeks or months. Team composition and organizational culture determine restoration outcomes as much as equipment inventory and certification credentials. A Saddlebrook Estates Riverton call last winter illustrates the team-integration value from the homeowner perspective: homeowner reported a Category 1 event at 6:23 PM on a Wednesday evening (kitchen sink supply line rupture affecting approximately 210 square feet of kitchen and adjacent dining room). Initial call handling included on-call project manager coordination within 3 minutes of call receipt, technician crew dispatch within 20 minutes, arrival on-site at 7:41 PM (approximately 78 minutes from initial call), completion of emergency water extraction and initial equipment deployment by 10:15 PM (technicians remaining after emergency mitigation completion for homeowner questions and next-day scope discussion), coordination with the assigned project manager for insurance carrier notification and adjuster scheduling the following morning, and completion of the project through structural drying, minimal reconstruction (base plate cutback zone in kitchen), and final settlement close within 18 days total. Every stage of the response involved multiple team members with clear role definitions supporting efficient project delivery. Pure Flow’s team structure emphasizes clear role definition supporting efficient project delivery, comprehensive IICRC certifications across field personnel supporting technical competence, and homeowner-centered communication protocols supporting the personal experience of restoration work during difficult property events.

Founder and Ownership

David Donegan — Founder and Owner

David Donegan founded Pure Flow Water Damage & Restoration in 2024 to provide comprehensive property restoration services to Salt Lake Valley residential and small commercial property owners. Background and approach:

• Industry experience spanning water damage restoration, mold remediation, and related restoration disciplines with focus on IICRC standards-compliant response methodology.
• Salt Lake Valley market knowledge supporting local construction pattern awareness, insurance carrier relationship management, and municipal requirement coordination.
• Owner-operated business model with David personally involved in project oversight, quality assurance, and customer service escalation supporting consistent service delivery.
• Founder accessibility for customers requiring owner-level attention on complex scope situations or escalated concerns.

Founder direct involvement in the business supports both operational quality and customer service accessibility that larger corporate structures often can’t match.

Project Management

Project Managers

Project managers serve as the primary customer point of contact throughout each project, coordinating field crew activities, insurance adjuster communication, subcontractor coordination, and homeowner communication. Project manager responsibilities:

• Initial customer contact and consultation coordination.
• Scope development including damage assessment and Xactimate estimate preparation.
• Insurance carrier notification and adjuster coordination.
• Field crew dispatch and daily activity coordination.
• Subcontractor coordination for specialty scope elements.
• Homeowner communication throughout project scope.
• Change order documentation and approval coordination.
• Project completion coordination including final walkthrough and warranty documentation.

Project Manager Qualifications

Project managers maintain IICRC certifications supporting technical understanding of scope elements they coordinate:

• WRT (Water Damage Restoration Technician) minimum for water damage scope.
• ASD (Applied Structural Drying) for advanced drying scope situations.
• AMRT (Applied Microbial Remediation Technician) for mold scope situations.
• FSRT (Fire and Smoke Restoration Technician) for fire damage scope situations.
• Xactimate certification for insurance settlement scope documentation.

Field Crew

Water Damage Technicians

Water damage technicians perform the primary mitigation scope including extraction, equipment deployment, monitoring, and drying verification. Technician qualifications:

• WRT (Water Damage Restoration Technician) certification.
• ASD (Applied Structural Drying) certification for lead technicians.
• Equipment operation training on air movers, dehumidifiers, extraction equipment, and specialty drying equipment.
• Moisture meter operation training on Delmhorst pin meters, Wagner pinless meters, and FLIR thermal imaging cameras.
• Safety training including PPE selection, confined space awareness for crawlspace and attic work, and electrical safety during water damage response.

Mold Remediation Technicians

Mold remediation technicians perform IICRC S520 4th Edition remediation scope. Technician qualifications:

• AMRT (Applied Microbial Remediation Technician) certification.
• Level C PPE training and fit-testing for respirator use.
• Containment establishment training including negative pressure equipment operation.
• HEPA vacuum operation and antimicrobial application training.
• Post-remediation verification sampling coordination.

Fire Damage Technicians

Fire damage technicians perform IICRC S700 fire and smoke restoration scope. Technician qualifications:

• FSRT (Fire and Smoke Restoration Technician) certification.
• Soot type identification and cleaning technique selection training.
• Odor removal equipment operation (hydroxyl, ozone, thermal fogging).
• Contents pack-out coordination and off-site cleaning coordination.

Reconstruction Crew

Reconstruction crew performs post-mitigation reconstruction returning properties to pre-loss condition. Reconstruction scope includes drywall repair and installation, texture matching, paint scope, flooring installation (carpet, LVP, hardwood, tile), cabinetry work, and general finish carpentry.

Office and Administrative

Office Staff

Office staff manages customer coordination, scheduling, billing, and general administrative support:

• Customer call handling for both emergency and non-emergency inquiries.
• Scheduling coordination for consultation, assessment, and project scheduling.
• Insurance settlement administrative coordination.
• Billing and payment processing.
• General administrative support for project documentation and record-keeping.

Emergency Response Coordination

Emergency response coordination handles the 24/7 emergency line ensuring immediate response to emergency calls regardless of time of day:

• Emergency call intake with appropriate urgency assessment.
• On-call project manager coordination for emergency response scoping.
• Field crew dispatch coordination for emergency response.
• Ongoing communication with the emergency caller through initial response coordination.

Subcontractor Network

Specialty Trade Coordination

Pure Flow coordinates with established subcontractor relationships for specialty trade scope elements requiring specific licensing beyond general contractor scope:

• Licensed plumbers for water damage source repair including supply line replacement, drain line repair, water heater installation, and fixture installation.
• Licensed roofers for roof repair scope including shingle replacement, flashing repair, and skylight and vent penetration seal repair.
• Licensed electricians for electrical work in reconstruction scope including circuit repair, outlet and switch replacement, and code compliance updates.
• Licensed HVAC contractors for HVAC system repair, condensate system correction, and system replacement where warranted.
• Foundation waterproofing contractors for foundation seepage repair and crack sealing scope.
• Grade drainage contractors for exterior drainage correction including French drain installation and grade adjustment.
• Asbestos abatement contractors for pre-1980 construction scope involving potential asbestos-containing materials.

Subcontractor Verification

All subcontractor relationships verify:

• Utah DOPL licensing appropriate to their specialty trade.
• Current general liability and workers compensation insurance.
• Any specialty certifications relevant to their trade (EPA Lead-Safe for pre-1978 construction work, asbestos abatement licensing, etc.).
• Consistent quality track record from prior coordination.

Team Culture and Values

Customer-Centered Approach

Restoration work happens during difficult property events for homeowners. Team culture emphasizes:

• Communication clarity ensuring homeowners understand scope, timeline, and process throughout projects.
• Respect for the home during work including protective measures for unaffected areas, cleanup at end of each work day, and consideration for homeowner routine.
• Honesty about scope, timeline, and outcomes even when the honest picture isn’t what the homeowner hoped to hear.
• Responsiveness to concerns with prompt acknowledgment and resolution effort when issues arise.

Technical Excellence

Technical work quality reflects IICRC standards-compliant methodology:

• Every scope decision documents with supporting rationale.
• Every technical intervention follows established IICRC protocols.
• Every project completion verifies through objective measurement rather than visual assessment alone.
• Every process improvement opportunity feeds into ongoing team training.

Continuous Improvement

Ongoing team development supports service quality improvement:

• Continuing education for IICRC certification maintenance.
• New equipment and technique adoption as industry advances.
• Customer feedback integration into team training and process refinement.
• Industry involvement supporting broader restoration industry standards development.

Related Content

• About Pure Flow — founder background and company overview.
• Credentials — complete licensing and certification documentation.
• Our Process — response methodology.
• Services Overview — complete service categories.
• Reviews — customer feedback and outcomes.

Service Area

Team coverage across the primary Salt Lake Valley service area: Riverton, Bluffdale, Herriman, South Jordan, Draper, and West Jordan. Team members and subcontractor network provide comprehensive restoration scope coverage supporting integrated project delivery from initial emergency response through final settlement close.

Frequently Asked Questions

Will I have one point of contact throughout my project?

Yes. Each project is assigned a specific project manager who serves as your primary point of contact throughout scope from initial consultation through project completion. Your project manager handles customer communication, insurance adjuster coordination, subcontractor coordination, and daily project oversight. This single-point-of-contact structure avoids the coordination confusion that can develop when customers need to communicate with multiple team members about different aspects of their project. Your project manager introduces themselves during initial consultation and provides direct contact information (phone, email) for direct communication throughout the project. For after-hours emergency issues, our 24/7 emergency line provides immediate access with appropriate escalation, but standard project communication flows through your assigned project manager for consistency and continuity.

What certifications do your field technicians have?

Field technicians maintain IICRC certifications appropriate to their specific technical responsibilities. Water damage technicians hold WRT (Water Damage Restoration Technician) certification minimum with lead technicians typically also holding ASD (Applied Structural Drying) certification for advanced drying scope. Mold remediation technicians hold AMRT (Applied Microbial Remediation Technician) certification. Fire damage technicians hold FSRT (Fire and Smoke Restoration Technician) certification. Cross-training across categories is common on our team supporting flexibility for multi-category projects. Beyond IICRC certifications, technicians maintain equipment operation training, PPE fit-testing for respirator use, safety training appropriate to work categories, and manufacturer training for specialty equipment. Certification documentation available for verification through IICRC certified firm registry.

Do you use employees or subcontractors for the work?

Primary restoration scope (water damage response, mold remediation, sewage cleanup, fire damage response, structural drying) uses Pure Flow employees maintaining consistent quality standards, training, and IICRC certifications across all field personnel. Specialty trade scope requiring specific licensing beyond general contractor scope (licensed plumbing, licensed roofing, licensed electrical, licensed HVAC, foundation waterproofing, grade drainage, asbestos abatement) uses established subcontractor relationships with verified licensing and insurance. This hybrid approach uses employees for the core competencies where consistent quality control matters most while using specialty subcontractors for scope elements where independent licensing and specialty expertise support better outcomes than attempting to maintain those specialties in-house. Subcontractor coordination happens through Pure Flow project management, so customers work with a single primary contractor rather than coordinating multiple specialty trades directly.

Can I request specific team members for my project?

Team member assignment coordination is flexible depending on the specific request and team availability. If you’ve had prior positive experience with specific team members and want to request the same team for a new project, we can accommodate that request when scheduling and availability align. If you have specific requirements about team composition (specific certifications, gender preference for in-home team members, language preferences for communication), we can typically accommodate reasonable requests when made during initial consultation. If concerns arise during a project about specific team member interactions, contact your project manager for team composition adjustment where possible. Team member requests during initial consultation give us the most flexibility for accommodation; requests during active projects may have more limited flexibility depending on scheduling and continuity considerations.

How can I speak directly with the owner (David Donegan) if I need to?

Owner accessibility for customer escalation is a specific value of the owner-operated business model. If you need direct owner attention for your specific project situation, several access paths available: direct request to your project manager for owner involvement in specific decisions or issues (project manager coordinates owner engagement as appropriate); direct call to our office at (385) 289-3753 with request for owner contact; direct email to info@pureflowwaterdamagerestoration.xyz with request for owner attention; and in-person meeting at our office by appointment. Owner engagement is available for: initial consultation on larger scope or complex projects, escalated concerns during active projects requiring owner attention, quality review on specific scope elements requiring owner assessment, and general customer relationship management for repeat customer relationships. Owner accessibility is a differentiator from larger corporate structures where reaching senior decision-makers can be difficult.

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Contact Pure Flow Water Damage & Restoration — Riverton Team

Our Riverton office maintains comprehensive team coverage across restoration disciplines supporting service delivery across Riverton, Bluffdale, Herriman, South Jordan, Draper, and West Jordan. Founder-owned business with owner David Donegan directly involved in operations, IICRC-certified project managers and field technicians across WRT, ASD, AMRT, and FSRT disciplines, established subcontractor network for specialty trade scope, and 24/7 emergency response coordination supporting immediate response to emergency events regardless of time of day.

• Emergency Line (24/7): (385) 289-3753
• Address: 5069 13400 S #400, Riverton, UT 84096
• Email: info@pureflowwaterdamagerestoration.xyz
• Utah DOPL Contractor License: #13845621-5501 (S220 Small Commercial & Residential)
• IICRC Certifications: WRT, ASD, AMRT, FSRT

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Office Hours

• Emergency Service: 24 hours a day, 7 days a week
• Office Staff: Monday – Saturday, 9:00 AM – 5:00 PM
• Closed: Sundays and State/Federal Holidays (emergency line always active)